Ebladi

We are here for you

Centre d’aide

Un accompagnement humain pour les acheteurs et artisans partenaires.

Whether you are tracking a rug shipment or opening your first workshop storefront — our team guides you with care.

Browse support topics Contacter le support

Support topics

Find quick answers for buyers and artisan sellers.

How we support you

Human support for a handmade marketplace

Ebladi is built around real artisans — and real people behind every order.

  • Buyer protection

    Eligible purchases are covered when items do not arrive or differ materially from the listing. We investigate fairly with artisans and your documentation.

  • Artisan-first marketplace

    Every purchase supports verified Moroccan makers. We verify workshops, not anonymous resellers — so heritage craft stays economically viable.

  • Human support philosophy

    Disputes, authenticity questions, and seller applications are reviewed by our team — not bots alone. We respond with clarity and respect.

Questions? Email us — we typically reply within two business days. contact@ebladi.com

Common questions

Frequently asked questions

Grouped by topic — expand any question for a clear answer.

Orders & delivery

How long before my order ships?

Processing varies by craft. Many items ship within a few days; custom rugs or ceramics may need additional making time shown on the product page.

How do I track my package?

Once the seller marks your order shipped, tracking appears in your account order history and confirmation email.

Do artisans ship internationally?

Many sellers ship worldwide. Shipping options and costs are shown at checkout based on the artisan’s settings.

Handmade & authenticity

How do I know items are handmade?

Verified sellers pass review with workshop photos and process documentation. Look for the handmade badge and artisan storefront story.

What if a listing seems misleading?

Report the product from its page. Our team reviews claims against workshop evidence and may suspend non-compliant listings.

Payments & account

Which currency will I be charged?

Prices display in MAD. Your card issuer may convert at checkout depending on their policies.

Can I message a seller before buying?

Registered customers can start a conversation from the product page when messaging is enabled for that listing.

How do reviews work?

Only verified buyers who received a delivered order can leave product reviews, keeping feedback trustworthy.

Selling on Ebladi

How do I open a storefront?

Apply through Become a Seller. We review your workshop credentials and guide you through verification and first listings.

When do payouts arrive?

Payout timing depends on order completion and your seller agreement. Status is visible in your vendor dashboard.

Shop with confidence

Marketplace protection

Premium handmade deserves premium care at checkout and beyond.

  • Secure checkout

    Encrypted payments through trusted processors — your card details stay protected.

  • Tracked shipping

    Tracking references appear once artisans dispatch your order.

  • Verified reviews

    Only delivered-order buyers can review — keeping feedback honest.

  • Marketplace protection

    Documented policies when orders go wrong — we mediate fairly.

For partner artisans

Seller support

Tools and guidance to grow your workshop on Ebladi.

Become a seller →

  • Payouts

    Transparent schedules and status for cooperative and individual sellers.

  • Analytics

    Understand views, conversions, and regional demand from your dashboard.

  • Onboarding

    Step-by-step storefront setup, verification, and first listing guidance.

  • Shop management

    Inventory, messaging, and order fulfillment support when you need it.

Personal assistance

Besoin d’aide ?

Our support team is ready for buyers and partner artisans.

Contacter le support